Frequently Asked Questions

WHAT'S THE PROCESS?

All products are designed and sewn by hand by our professional sew team. Once a design is approved they are sent to a professional printing company, which prints on select textiles. Once printing is complete and received, all orders are carefully manufactured in house with extra attention to fine details. Please note slight colour variations may appear on the material chosen. 


WHERE ARE YOU LOCATED? 

Prints by PAL is located in Caledon, Ontario, Canada. 


HOW LONG DO I HAVE TO WAIT TO RECEIVE MY ORDER?

All items are made to order. As each product is a custom design, turnaround time is approximately 4 weeks. Shipping delays cannot be anticipated and may cause further wait times.


HOW CAN I GET MY ORDER FASTER?

For an additional fee of $20.00 you will be able to have your order rushed and ready to ship within 2 weeks from the time you approve your design proof. Please keep in mind, if choosing this option, shipping delays are NOT included in the 2 week turnaround. Please note additional shipping costs may be subject to additional fees. ** RUSH orders do not apply to apparel.**

  

WHERE DO WE SHIP THE ORDERS?

Currently Prints by PAL ships within Canada and the United States. Please contact us if you are located outside of the North America before placing an order to discuss shipping options.


PICKUP OPTIONS FOR LOCAL CLIENTS?

A local pick spot can be arranged once your order is ready just let us know in advance.


ADDITIONAL SHIPPING INFORMATION:

For shipping out of country, any duties and/or customs fees are the responsibility of the client. These fees are not controlled by Prints by PAL and are collected by your country of residence. Please ensure the shipping information you provide during checkout is correct. As a small shop we ship to the address provided by you. Prints by PAL is not responsible for a second shipping charge if your package is returned to us, due to an incorrect address, or for any lost packages due to an incorrect address.


CHANGING MY ORDER ONCE IT IS PLACED?

Unfortunately, items will not be able to accommodate any changes or refunds after payment has been received. If an error has occurred by our team, it will be corrected at no extra charge. Please ensure all names are spelled correctly with proper punctuation, as it is what will be used for your design. Refunds will not be given for any incorrect information.


APPROVING DESIGNS BEFORE PRINTING?

Once payment has been received, you will receive a design proof via the email address you provided during checkout. Each proof will be sent out within approximately 72 hours. Once you approve your design that is when your turnaround time begins. **DESIGN APPROVAL IS REQUIRED  BEFORE PRINTING.**


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